Company Policies

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To begin the ordering process, please visit our website at CaitlynKentDesigns.com and navigate to the Custom Orders button. There, you’ll find an inquiry form to submit your custom design request. This form will collect key details such as your budget, pageant coach (if applicable), preferred colors, and the style of outfit you’re looking for.

Once we receive your design order form, please allow 2-3 business days for a response. If you haven’t heard back after three business days, please follow up by emailing Caitlyn@CaitlynKentDesigns.com for further assistance. Occasionally, messages may get lost in the system, so reaching out via email ensures we can address your request.

In our initial discussions, we will ask for photos of you or your daughter and examples of styles or features you love. If you have specific requests—whether it’s a skirt type, beaded fringe for fun fashion, or a neckline you adore—please share them with us at this time.

Please note: We do not replicate designs by other designers or repeat our own past work. Each outfit is created uniquely for each client, ensuring a one-of-a-kind piece tailored specifically to you. Inspiration photos are welcome to help us understand your style, but they will only guide the design process.

Once we have a clear understanding of your vision, we will proceed with creating a sketch. To begin this step, a design deposit of $150 is required. This deposit will be applied to the final cost of the outfit or gown if you move forward with production.

After the deposit is received, please allow 4-5 business days for us to create your sketch. Once it is complete, we will send it to you for review, along with your coaches if applicable.

During the review process, specific revisions are allowed. However, we kindly ask that feedback be detailed and constructive. For example, instead of saying, “I don’t like it,” please let us know what specific elements you would like adjusted.

We offer one free color change during this phase. Additional color changes will incur a $50 fee per change.

This step ensures your design aligns with your vision and sets the foundation for creating your one-of-a-kind piece!

Once your design is finalized, the next step is submitting the necessary measurements to create your custom outfit or gown. We will provide you with a detailed list of measurements, including definitions and instructions for taking them. Some measurements will require accompanying photos for accuracy.

We require all clients to submit a preliminary set of measurements before booking the outfit. If your production date is scheduled for several months out, we allow for updated measurements closer to your sew date, which we will provide once your outfit is scheduled for creation.

Once we receive your measurements, our team will review them for accuracy. Upon approval, we will issue an invoice for the materials deposit, which is approximately 50% of the outfit’s total cost and must be paid as a single payment. After this deposit is received, we will schedule the production of your outfit and provide your completion date, along with the final deadline to submit updated measurements (if applicable).

When your outfit is completed, we will send final photos of the garment displayed on a mannequin adjusted to your sizing. At this stage, the final payment is due.

We offer flexibility for the remaining balance, allowing up to three payments after the materials deposit is paid. Additionally, we provide a 30-day grace period from the completion date to settle the final balance. If the remaining balance is not paid within this timeframe, the outfit will be sold for the remaining balance, and no refunds will be issued.

Here are a few additional important details about our process:

1. One Piece at a Time

We work on one design at a time during the sketching and ordering process to ensure clarity and avoid confusion. If you’re interested in having multiple pieces created, please allow extra time for each piece to be completed.

2. Communication Guidelines

All communication must be conducted through email, website messengers, or social media messaging. We do not schedule phone calls, video chats, or accept text messages for orders. This helps us maintain accurate and organized records for your project.

3. Serious Inquiries Only

Please request our services only if you are committed to having an item created. We cannot accept additional orders from clients who have previously initiated the design process but did not follow through with ordering or finalizing the project.

By following these guidelines, we can ensure a smooth and professional experience for all clients. We look forward to working with you!