To begin your next custom, one of a kind creation, please use the Custom Orders page to send a direct email to us inquiring about availability. Please include the following details in your Custom Order Inquiry.
Please keep in mind that Caitlyn Kent Designs offers custom design service and does not replicate or copy ANY designers work. While inspiration photos will help us better understand your style, please do not send in requests for us to duplicate a previously created design, whether that be created by Caitlyn Kent Designs, or any other designer.
To receive a sketch for a custom design, there will be a $50 design fee that is applied as a payment to your final balance. This will be invoiced to your email once design details have been discussed through Email.
Once payment has been received for the design fee, your sketch will be emailed within 3-5 business days. Specific edits and revisions are allowed at this point, within reason.
Once the sketch has been approved, a materials deposit will be due. Material Deposits are approximately half the cost of the outfit. Once the materials deposit is received, we can secure a spot on our schedule for your outfit to be made! Please note that completion dates are not guaranteed until the Materials Deposit is received! While we try to avoid delays and strive to ship items before or on the ship date, we do ask that you allow at least 3 weeks between your ship date and wear date to allow for any unforeseen delays to be rectified. *In the rare event of a delay, you will be notified immediately*
Final Photos will be sent on or before the completion date, and once those are received, the final payment is due. Your item will not ship until the final payment has been received and cleared, regardless of initial completion date. We do allow a 30 day grace period after your completion date for final payments to be made. If the garment is not paid in full 30 days after the scheduled completion date, it will be sold for the remaining balance, and no refunds will be given for any payments received.
Measurements will be requested at the time of Design Approval. A detailed list of measurements needed will be emailed to you upon design approval. Please fill out and return your measurements within 3 business days of approving your design. If you have received a completion date, and your measurements have not been received within 3 days of you design approval, and materials deposit being received, your completion date may be moved. Please do not delay as we need these measurements to order in materials to prepare to create your next custom creation!
If you have any questions with measuring, please ask for clarification, and send photos of where the measurements are being taken on the body. It is critical that measurements be as accurate as possible as this is what we will be using to create your outfit.
Alterations, when available, for outfits that do not fit due to inaccurate measurements, will incur additional fees.
All online purchases through our website are non-returnable and non-refundable. We also do not off order cancellations for any reason. Please ensure all details of your order are correct prior to placing your order.
All coupon codes must be entered at checkout. Caitlyn Kent Designs will not process refunds for unused coupon codes.
Shipping prices do not include insurance for your purchase. Once your package has been received by the designated shipper, Caitlyn Kent Designs does not accept responsibility for loss, damage or theft to any items. If you wish to insure your package to protect it from these possibilities, please contact us at email@example.com