Company Policies

Ordering Process


To begin your next custom, one of a kind creation, please use the Custom Orders page to send a direct email to us inquiring about availability. Please include the following details in your email.

  • Wear Date
  • Desired Outfit Color(s)
  • Budget
  • Type of Outfit needed
  • Any Special design requests (Example: Beaded Fringe, Sweetheart Neckline, Cape from Shoulders, etc.)

Please keep in mind that Caitlyn Kent Designs offers custom design service and does not replicate or copy ANY designers work. While inspiration photos will help us better understand your style, please do not send in requests for us to duplicate a previously created design, whether that be created by Caitlyn Kent Designs, or any other designer.

To receive a sketch for a custom design, there will be a $50 design fee that is applied as a payment to your final balance. This can be added to your cart in our Shop section on our website.

Once all details have been discussed for the design, and payment has been received, your sketch will be emailed within 3 business days. Edits and revisions are allowed at this point, within reason. 

Once the sketch has been approved, a materials deposit will be due. Material Deposits are approximately half the cost of the outfit. Once the materials deposit is received, you will be given a ship date. While we try to avoid delays and strive to ship items before or on the ship date, we do ask that you allow at least 3 weeks between your ship date and wear date to allow for any unforeseen delays to be rectified. *In the rare event of a delay, you will be notified immediately*

Final Photos will be sent on or before the ship date, and once those are received, the final payment is due. Your item will not ship until the final payment has been received and cleared, regardless of initial ship date. 


Measurements will be requested at the time of Design Approval. Please use the measurement guide and worksheet to fill out and return your measurements within 3 business days of approving your design. If you have received a ship date, and your measurements have not been received within 3 days of you design approval, and materials deposit being received, your ship date may be moved. Please do not delay as we need these measurements to order in materials to prepare to create your next custom creation!

If you have any questions with measuring, please ask for clarification, and send photos of where the measurements are being taken on the body. It is critical that measurements be as accurate as possible as this is what we will be using to create your outfit. 

Alterations, when available, for outfits that do not fit due to inaccurate measurements, will incur additional fees. 

Retail Store Policies

All online purchases through our website are non-returnable and non-refundable. We also do not off order cancellations for any reason. Please ensure all details of your order are correct prior to placing your order.

All coupon codes must be entered at checkout. Caitlyn Kent Designs will not process refunds for unused coupon codes. 

Shipping prices do not include insurance for your purchase. Once your package has been received by the designated shipper, Caitlyn Kent Designs does not accept responsibility for loss, damage or theft to any items. If you wish to insure your package to protect it from these possibilities, please contact us at