Company Policies

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To initiate the creation of your unique, custom-designed outfit, utilize our Custom Orders page to send us a direct email with your inquiry about availability. Please provide the following details in your Custom Order Inquiry:

1. Wear Date
2. Desired Outfit Color(s)
3. Budget
4. Type of Outfit Needed
5. Any Special Design Requests (e.g., Beaded Fringe, Sweetheart Neckline, Cape from Shoulders, etc.)

It's important to note that Caitlyn Kent Designs specializes in custom design services and does not replicate or copy the work of any other designer. While inspirational photos aid us in understanding your style, please refrain from requesting duplications of previously created designs, whether by Caitlyn Kent Designs or any other designer.

To receive a personalized sketch for your custom design, a $150 design deposit will be charged, and then applied as a payment towards your final balance. An invoice for this fee will be sent to your email once design details have been discussed through email.

Upon receipt of the design fee payment, your custom sketch will be emailed within 3-5 business days. Reasonable and specific edits and revisions are allowed at this stage.

After the sketch has been approved, a materials deposit will be required, approximately half the cost of the outfit. This payment cannot be split up, it is required to send the materials deposit payment all at once. Once the deposit for materials is received, we can secure a spot on our schedule for the creation of your outfit. Please be aware that completion dates are not guaranteed until the Materials Deposit is received. While we make efforts to avoid delays and aim to ship items before or on the scheduled date, we recommend allowing at least 3 weeks between your ship date and wear date to account for any unforeseen delays. In the rare event of a delay, you will be notified immediately.

Final photos of your completed outfit will be sent on or before the completion date, and once received the final payment is due. Your item will not ship until the final payment has been received and cleared, irrespective of the initial completion date. A 30-day grace period is allowed after your completion date for final payments. If the garment is not paid in full within 30 days after the scheduled completion date, it will be sold for the remaining balance, and no refunds will be provided for any payments received.

Upon design approval, we will request your measurements to ensure the precise fit of your custom creation. A comprehensive list of required measurements will be sent to you via email at the time of design approval. Please complete and return your measurements within 3 business days of approving your design.

To maintain your scheduled completion date and ensure a seamless process, it is crucial to submit your measurements promptly. If we have not received your measurements within 3 days of your design approval and materials deposit being received, your completion date may be subject to rescheduling. Timely submission allows us to order materials and adequately prepare for the creation of your bespoke outfit.

Should you encounter any challenges or uncertainties regarding the measurement process, please seek clarification. Feel free to ask questions, and if needed, provide photos indicating where the measurements are to be taken on the body. Accuracy is paramount, as these measurements serve as the foundation for crafting your unique outfit.

Please note that alterations, when available, for outfits that do not fit due to inaccurate measurements will incur additional fees. We appreciate your attention to detail and cooperation in ensuring that your measurements contribute to the successful realization of your custom creation.